Twenty years experience and success in high pressure, high volume 24/7 Customer Service environments culminate in the creation of GM On Call! The Coach for the whole organisation. Snapshots Successful negotiation and tendering with Government Departments to increase or create new business portfolios. - Analysis of the Boards’ needs to provide accurate, comprehensive, timely and appropriate reports.
- Restructuring to ensure the structure is geared to achievement of objectives.
- Creation and maintenance of supportive, respectful and collaborative relationships with external Stakeholders (Government and Corporate).
- Management of planned change to meet strategic objectives, via cultural adjustments within specific worksites across several locations, with varied work streams.
- Work practice analysis and review to ensure continual drive towards best practice.
- Participation in industry issues at macro level to influence appropriately.
- Training and developing staff at all positions to achieve their potential and the organisation’s objectives.
Conduct research to ascertain national and international resource choices.
Outcome Achieved (To Date) Consistent achievement of new business clients and growth of existing portfolios. Reduction in staff turnover percentiles (44% to 24%). Creation of stable management teams with turnover between 0% and 10%. Staff cost consistency for 6 years. Developed approximately 30 new Managers into their roles. Dispute resolution in industrial and complaints arenas. New service established and filled within budgeted timeframes. Consistent improvement in operating profit achieved over 7 year period.
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